HELP

How long does it take for me to receive my order?

If the item is in stock we will dispatch the item immediately. Please allow 2-3 days for delivery nationwide.

How do I create an account?

Select My Account and register

How do I change my shipping address?

If you have a registered account, login to your account and update your shipping details. If you’ve already placed your order and need to change your address, please contact us on [email protected]

Will you keep my credit card information on file?

No, we do not store your credit card details.

Do you charge tax?

i. Yes VAT is shown in the price if you are retail customer
ii. Dealers see ex VAT

Do you ship to my country?

Kia Parts & Accessories currently only ships to South Africa.

What is your returns policy?

Please see the site terms and conditions.

I received the wrong item

Please contact us on [email protected] so that we can arrange to collect the incorrect item

My order arrived damaged

Please contact us on [email protected]

How do I receive customer support?

Please e-mail us on [email protected]

What do I do if I entered an incorrect shipping address?

If you have not yet placed your order, login to your account and update your shipping details. If you’ve already placed the order, please contact us on [email protected]

Can I change or cancel an order after I've submitted it?

Please contact us on [email protected] if you wish to change or cancel your order.

How long does it take for me to receive my order?

We will dispatch your order same day if order is received before 2pm. Please allow for 2-3 days for delivery.

How do I change my shipping address?

Please contact us on [email protected] as soon as possible so that we can amend the order

How do I track the status of my order?

Please contact us on [email protected] for information on your delivery.

How do I receive customer support?

Please contact us on [email protected] 

What do I do if I entered an incorrect shipping address?

Please contact us on [email protected] as soon as possible

Do you ship outside of South Africa?

Currently Kia Parts only delivers to South Africa